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Soho House &
Soho Support Coordinator
Remote · USA · Contract · Entry level
About the role
Provide exceptional member service as first contact for Soho House members. Handle bookings, enquiries, and membership support for New York and Los Angeles Houses.
What you’ll do
• Act as first contact for members via phone and email. • Respond to member queries promptly meeting SLAs and KPIs. • Manage membership administration and club enquiries. • Collaborate with internal teams to resolve issues. • Identify process improvements for member experience.
What you’ll bring
• Experience in luxury hospitality or premium customer service. • Proven ability to meet KPIs and SLAs. • Experience with Salesforce or similar CRM. • Excellent English communication skills. • Work authorization for USA, based in Miami area.
Life at Soho House &
Offers competitive compensation with global benefits and career development opportunities. Provides training and supports positive community impact.
About Soho House &
Soho House & Co. is a global hospitality company serving members with exclusive clubhouses and services.