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Instructure
Sr. Customer Success Manager
Remote · USA · Senior level
$80k–$90k / year
About the role
Manage and nurture relationships with strategic members to drive engagement, adoption, and retention. Act as a trusted advisor using data and strategic planning to maximize platform value.
What you’ll do
• Develop and execute strategic account plans. • Conduct executive business reviews with stakeholders. • Monitor customer health and mitigate risks. • Use AI tools to enhance account management. • Drive product adoption and collaborate with Product Management.
What you’ll bring
• Bachelor’s degree in Business, Education, or Technology. • 5+ years in Customer Success or Sales in SaaS. • Experience managing $3M+ portfolios. • Proficient with generative AI tools. • Ability to travel 10–15% for engagements.
Life at Instructure
Offers competitive compensation, flexible work culture, generous time off, wellness programs, and professional development resources. Inclusive and supportive culture.
About Instructure
Instructure creates intuitive products to simplify learning and personal development, helping people succeed in education and careers.