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Visa
Sr Support Engineer, SRE
Remote · Brazil · Full time · Senior level
About the role
Support enterprise clients by ensuring platform stability and improving operational efficiency. Act as a technical bridge between clients, TAMs, and Engineering teams.
What you’ll do
• Provide technical support for cloud and core platform domains. • Investigate complex technical issues and analyze system behavior. • Support incident management during high-severity incidents. • Collaborate with Engineering teams on findings and system validation. • Develop internal tools and AI-driven automation to improve workflows.
What you’ll bring
• Bachelor’s degree in Computer Science or related field. • Experience in cloud platforms, SaaS, or distributed systems. • Strong understanding of APIs and service-based architectures. • Background in technical support or SRE roles. • Work authorization for Brazil.
About Visa
Visa is a global leader in payments technology, facilitating transactions worldwide and dedicated to improving payment experiences.