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Smartsheet
Sr. Technical Program Manager
Remote · Bulgaria · Full time · Mid level
About the role
Manage AI experience programs by aligning product, design, and engineering teams. Ensure seamless customer journeys across AI features and report on experience quality.
What you’ll do
• Drive end-to-end customer journey continuity. • Establish shared AI experience standards. • Center decisions on user value. • Drive cross-team decisions to closure. • Report on experience scorecard metrics.
What you’ll bring
• 2-4 years program or product management experience. • Experience with UX, design, and customer feedback. • Knowledge of AI agent experiences. • Legal eligibility to work in Bulgaria. • Fluency in English.
Life at Smartsheet
Smartsheet supports diverse perspectives and offers freedom to explore and grow. Competitive salary and incentive opportunities.
About Smartsheet
Smartsheet empowers teams to manage work and scale solutions, integrating AI to enhance productivity and creativity.