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Axon
Sr Technical Support Representative
Atlanta, Georgia, United States · Hybrid · Full time · Mid level
About the role
Provide first class technical support to Axon Fusus customers via phone, email, and chat. Troubleshoot hardware and software issues while meeting performance goals.
What you’ll do
• Become expert on Axon Fusus apps, APIs, and roadmap. • Work with Video Management Systems and IP Cameras. • Assist Implementation team with geospatial setup. • Respond to customer support requests by email and phone. • Document work in CRM and follow escalation policy.
What you’ll bring
• 1 year experience in information systems and networking. • Strong knowledge of enterprise network equipment. • Experience with security camera systems and VMS desired. • Completion or pursuit of technical college degree. • Must pass CJIS background check and maintain confidentiality.
Life at Axon
Competitive salary, 401k with match, paid time off, parental leave, medical plans, wellness support, learning programs, and office snacks.
About Axon
Axon develops devices and cloud software to address critical safety and justice issues, aiming to Protect Life.