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Kong

Staff Customer Success Manager

Remote · France · Senior level

About the role

Lead the Customer Success organization by driving adoption, expansion, and risk mitigation. Blend technical knowledge with an executive mindset to deliver business value.

What you’ll do

• Develop comprehensive success plans. • Drive value-based customer engagement. • Map customer organizations and identify key champions. • Use data and analytics to monitor health and risks. • Manage renewals and forecast with account team.

What you’ll bring

• Customer obsession and resilience. • Inquisitive mindset with active listening skills. • Collaborative team-oriented approach. • Experience managing multiple customers. • Work authorization for France or remote.

About Kong

Kong Inc. builds the connectivity layer of AI, enabling secure and managed API and AI traffic flow for Fortune 500 and startups.

Posted 5 hours ago

18,790 jobs

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