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Western Digital
Staff Engineer, Cloud & Hyperscale Storage, Customer Technical Support
San Jose, CA, United States · On-site · Full time · Senior level
About the role
Lead technical support and engagement for cloud and hyperscaler customers. Act as the primary technical bridge between engineering and customers to resolve issues and guide product development.
What you’ll do
• Lead technical support for cloud and hyperscaler accounts. • Understand customer architectures and storage deployment. • Drive product qualification and issue resolution. • Represent customer priorities in engineering discussions. • Develop technical documentation for new technologies.
What you’ll bring
• Bachelor’s degree in related technical field. • 5+ years experience in storage systems or data center infrastructure. • Strong understanding of storage system architecture. • Experience in customer technical support or systems architecture. • Work authorization for United States.
Life at Western Digital
Comprehensive benefits including paid vacation, medical insurance, stock purchase plan, and 401(k).
About Western Digital
Western Digital powers global innovation with storage technologies for business and consumers, supporting major cloud and data center platforms.