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Branch
Strategic Customer Success Manager
Remote · USA · Full time · Senior level
$144k–$190k / year
About the role
Manage strategic global customer accounts to drive adoption, retention, and growth. Act as trusted advisor and lead cross-functional teams to deliver measurable impact.
What you’ll do
• Own full customer lifecycle for global strategic accounts. • Build multi-threaded relationships up to VP and C-level. • Orchestrate cross-functional account teams globally. • Design and scale AI-powered customer programs. • Lead strategic success planning and executive presentations.
What you’ll bring
• 6+ years in Customer Success or Account Management. • 2+ years in AdTech/MarTech with global clients. • Experience engaging senior stakeholders globally. • Proven AI Champion with operational impact. • Work authorization for US remote role.
Life at Branch
Comprehensive benefits including health, wellness, paid time off, and retirement planning. Inclusive culture valuing diversity and growth.
About Branch
Branch provides mobile SaaS solutions for engagement and performance, trusted by major brands to maximize digital strategy value.