Find your next role
Discover roles across ambitious teams
18,807 jobs
- More jobs
Wing Assistant
Strategy & Operations Manager — Client Onboarding, Activation & Retention
Remote · Hong Kong · Full time · Mid level
$6.9k–$9.4k / month
About the role
Manage the entire post-sale journey from onboarding to retention to drive customer growth and reduce churn. Build systems, tools, and processes to improve client activation and retention.
What you’ll do
• Own onboarding pipeline from deal to live account. • Define and monitor activation and retention metrics. • Conduct root-cause analysis using data and qualitative insights. • Improve processes and run experiments. • Build AI-powered dashboards and workflow tools.
What you’ll bring
• 3–7 years consulting or equivalent analytical experience. • Strong attention to detail and data accuracy. • Comfortable with databases and BI tools. • Fluent English, written and spoken. • Work authorization for Hong Kong.
Life at Wing Assistant
Fast-paced, high-ownership role with tight feedback loops and real accountability. Remote with occasional travel and US time zone hours.
About Wing Assistant
Wing Assistant is a Silicon Valley-based startup matching US businesses with remote professionals and building AI technologies to enhance productivity.