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Wing
Strategy & Operations Manager — Client Onboarding, Activation & Retention
Remote · Hong Kong · Full time · Mid level
$7k–$9.6k / month
About the role
Own the entire post-sale journey from onboarding to retention for Wing's clients. Drive improvements through data, tools, and cross-team leadership to boost growth.
What you’ll do
• Manage onboarding pipeline from deal to live account. • Define and monitor activation and early-life health. • Analyze retention and churn metrics. • Conduct root-cause analysis using data and qualitative insights. • Build tools and dashboards with AI coding assistants.
What you’ll bring
• 3–7 years experience including 2+ years consulting or equivalent. • Strong data skills and attention to detail. • Experience with AI tools like Claude and building workflows. • Fluent English, written and spoken. • Work authorization for Hong Kong.
Life at Wing
Remote role with occasional in-person meetings in Hong Kong. Fast-paced, high-ownership environment with high standards and accountability.
About Wing
Wing is a company focused on customer growth by optimizing post-sale client onboarding, activation, and retention processes.