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Wing Assistant
Strategy & Operations Manager
Remote · Singapore · Full time · Mid level
$7k–$9.4k / month
About the role
Manage the entire post-sale journey from onboarding to retention for Wing's clients. Drive growth by improving customer activation and retention through data-driven strategies.
What you’ll do
• Own onboarding pipeline from signed deal to live account. • Define and monitor activation and early-life health metrics. • Analyze retention and churn data by segment and channel. • Conduct root-cause analysis using qualitative and quantitative data. • Build tools and dashboards using AI coding assistants.
What you’ll bring
• 3–7 years experience including 2 years in strategy consulting or equivalent. • Strong attention to detail and data reconciliation skills. • Comfortable with databases, spreadsheets, and BI tools. • Experience building AI-assisted tools is a plus. • Fluent English, written and spoken. • Ownership mentality and ability to work with diverse stakeholders.
Life at Wing Assistant
Fast-paced, high-ownership role with tight feedback loops and real accountability. Remote work with occasional travel and meetings in Hong Kong.
About Wing Assistant
Wing Assistant is a Silicon Valley-based startup matching US businesses with remote professionals and building AI technologies to enhance productivity.