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Student Loan Servicing Specialist
Remote · United States · Mid level
$30–$50 / hour
About the role
Contribute expertise to federal student loan servicing projects by training AI systems. Help improve AI accuracy with real-world borrower servicing knowledge.
What you’ll do
• Review and analyze federal student loan borrower questions. • Develop rubrics defining correct responses. • Evaluate AI answers for accuracy and policy alignment. • Document errors and provide precise feedback. • Contribute asynchronously with high-quality assessments.
What you’ll bring
• 1+ year experience at federal student loan servicer or contractor. • Extensive knowledge of federal loan types and repayment plans. • Experience resolving servicing problems and payment issues. • Strong written and verbal communication skills. • US-based work authorization.