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Twilio
Supervisor Billing Operations
Remote · Mexico City, Mexico · Full time · Mid level
About the role
Lead billing operations team supporting order processing, invoicing, and post-billing communications. Collaborate globally to ensure smooth contract execution and issue resolution.
What you’ll do
• Lead and supervise international billing operations team. • Oversee order management and billing processes. • Serve as escalation point for billing and collections issues. • Review and validate customer contracts. • Execute SOX-compliant month-end reconciliations.
What you’ll bring
• 5+ years billing operations experience. • Experience with Salesforce. • Supervisory experience. • Excellent communication skills in English. • Work authorization for Mexico.
Life at Twilio
Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program. Remote-first culture with global inclusion.
About Twilio
Twilio delivers innovative communication solutions empowering businesses and developers worldwide with a remote-first work culture.