Find your next role
Discover roles across ambitious teams
19,670 jobs
- More jobs
HyperHug
Support Agent
Remote · Cyprus · Full time · Entry level
About the role
Provide fast, friendly support to players of Oxide: Survival Island. Manage tickets, update knowledge base, and assist with automations.
What you’ll do
• Respond to player inquiries with clarity and empathy. • Categorize, tag, investigate, and escalate tickets. • Review complaints and apply account actions. • Update and create FAQ/KB articles. • Monitor Discord for bug reports and prepare tickets.
What you’ll bring
• Experience in customer support, gaming/mobile preferred. • Strong written English, friendly communication. • Familiarity with SDK and automation workflows. • Ability to work fixed night shifts Cyprus time. • Work authorization for Cyprus or remote.
Life at HyperHug
Competitive salary with flexible remote work options. Supportive team and opportunities for growth.
About HyperHug
HyperHug is an international game studio specializing in shooter games, developing Oxide: Survival Island for mobile platforms.