Find your next role
Discover roles across ambitious teams
17,616 jobs
- More jobs
Filed
Support & QA Specialist, Tax
Remote · United States · Full time · Entry level
$66k–$78k / year
About the role
Reproduce customer-reported tax software issues and write precise tickets for engineering fixes. Provide quick support and verify fixes before customer updates.
What you’ll do
• Reproduce customer issues in Filed and tax software. • Write clear, complete tickets for engineers. • Respond quickly to customer support tickets. • Troubleshoot and find workarounds. • Verify fixes and perform regression testing.
What you’ll bring
• Hands-on QA or software testing experience. • Customer support experience with ticketing systems. • Tax background or familiarity with tax returns. • Familiarity with major tax platforms. • Work authorization for United States.
Life at Filed
Platinum-level medical, dental, vision insurance fully covered for you and dependents. 401(k), paid parental leave, 30+ days holiday, latest computers, home office budget, company offsites.
About Filed
Filed is an AI tax preparer trusted by US accounting firms, integrating with existing tax software to streamline tax professionals' work.