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Uridium Technologies
Support Centre Personnel
Lekki, Lagos, Nigeria · On-site · Full time · Mid level
About the role
Provide first level technical and business support to customers using applications. Build sustainable business relationships between customers and the company brand.
What you’ll do
• Attend to support requests within agreed timeline. • Report on cases and provide management reports. • Provide feedback on system challenges and features. • Facilitate user training and product demonstrations. • Engage inactive customers and address concerns.
What you’ll bring
• B.Sc. Degree required. • 3-4 years relevant experience. • Strong communication skills. • Ability to analyze and report trends. • Customer engagement skills.
About Uridium Technologies
Uridium Technologies is a leading enterprise technology integrator specializing in scalable ICT infrastructure solutions for various sectors including banking and telecommunications.