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OpenAI
Support Delivery Lead
Remote · Toronto, Canada · Full time · Senior level
$213k–$236k / year
About the role
Lead and scale the Support Engineering team to solve complex technical problems for strategic enterprise customers. Collaborate with product, engineering, and field teams to enhance customer experience and operational processes.
What you’ll do
• Build and lead a top technical troubleshooting team. • Partner with engineering and customer teams to resolve escalated issues. • Operationalize solutions and improve internal processes. • Manage 24x7 global team coverage. • Build strong customer relationships and support beyond core remit.
What you’ll bring
• 5+ years leading technical support or software engineering teams. • 10+ years in technical support or software engineering. • Experience empowering senior engineers and setting direction. • Deep technical experience in application development or infrastructure. • Work authorization for Canada.
Life at OpenAI
OpenAI values mission-driven, collaborative work with high integrity and humility. They provide reasonable accommodations for applicants with disabilities.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring AI benefits all humanity by pushing AI capabilities safely through their products.