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NielsenIQ
Support Engineer
Chennai, TN, India · Hybrid · Full time · Mid level
About the role
Provide high quality technical support to internal and external users of production systems. Work in a fast-paced environment supporting cloud-based technologies and innovative solutions.
What you’ll do
• Manage SLA and ensure timely deliverables. • Perform root cause analysis for incidents. • Document knowledge base and support processes. • Develop automated technical solutions. • Provide 24x7 rotational shift support.
What you’ll bring
• 3+ years L2 technology support experience. • Hands-on with Oracle PL SQL, Unix, Python basics. • Understanding of ITIL and production support. • Excellent communication skills. • Ability to work 24x7 shifts and weekends.
Life at NielsenIQ
Flexible working environment, volunteer time off, LinkedIn Learning, Employee Assistance Program
About NielsenIQ
NIQ is a leading consumer intelligence company delivering comprehensive consumer insights and analytics globally.