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Onboarded
Support Engineer
Remote · United States · Full time
About the role
Support Engineers triage, diagnose, and resolve customer issues to keep operations running smoothly. They also build AI tools and content to improve support efficiency.
What you’ll do
• Own the support ticket queue and prioritize by urgency and impact. • Diagnose and resolve technical issues including APIs and integrations. • Be the named support contact for dedicated accounts. • Run compliance operations like I-9 and E-Verify recovery. • Support partner teams as Tier 2 and 3 escalation.
What you’ll bring
• Proven track record managing support or operations queues. • Experience building AI tools or automations. • Growth mindset with personal or entrepreneurial projects. • Leadership capacity and ability to rally teams. • Work authorization for United States.
Life at Onboarded
Competitive salary, equity, health, dental, vision, retirement benefits, and remote-first culture with optional in-person collaboration.
About Onboarded
Onboarded is a fast-growing startup focused on onboarding and compliance solutions with an AI-first support approach.