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Exa
Support Engineer, PAYGO
Remote · USA · Full time · Entry level
About the role
Support Engineer for PAYGO handles inbound questions on billing, errors, integrations, and bugs. Work with AI support tools, Product, and Engineering to assist developers using Exa's search API.
What you’ll do
• Own PAYGO queue and answer complex questions. • Debug API issues and provide fixes. • Prioritize production issues and unhappy customers. • Escalate bugs and product gaps with context. • Identify growth opportunities for Sales.
What you’ll bring
• Programming experience and API debugging skills. • Clear and concise writing. • Fast learner with high quality under volume. • Good judgment on escalation. • Comfortable working with AI tools. • Work authorization for US or visa sponsorship.
Life at Exa
Offers premium healthcare, fertility benefits, and monthly wellness stipend. Equal opportunity employer.
About Exa
Exa builds a search engine for the AI era, powering Agents, Fortune 500s, and AI labs. Raised $250M Series C, valued at $2.2 billion.