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Roboflow
Support Engineer
Remote · USA · Full time · Mid level
About the role
Support Engineers at Roboflow provide consultative technical advice and proactive problem-solving to enterprise customers using computer vision solutions. They ensure optimal platform use and act as a feedback loop between customers and product teams.
What you’ll do
• Participate in Support’s on-call rotation. • Manage technical customer issues to resolution within SLA. • Create technical content like documentation and videos. • Grow customer relationships through trusted advice. • Collaborate with Sales and Product teams to inform roadmaps.
What you’ll bring
• 5+ years Linux and networking experience. • Proficiency in Bash and Python scripting. • Ability to troubleshoot cross-stack technical issues. • Knowledge of computer vision and ML pipeline practices. • Work authorization for USA remote work.
Life at Roboflow
Offers $4000/year travel stipend, $350/month productivity stipend, health insurance coverage, and equity in the company. Supports remote work with hubs and relocation bonuses.
About Roboflow
Roboflow builds tools and resources to simplify computer vision model development, serving over 1 million developers including half the Fortune 100.