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Contegris
System Support Engineer L-1
Remote · Pakistan · Full time · Entry level
About the role
Provide technical support to customers by troubleshooting system issues and ensuring smooth customer experience. Handle inquiries, document incidents, and escalate complex problems as needed.
What you’ll do
• Respond to customer inquiries via phone, email, chat. • Troubleshoot and resolve technical issues. • Document incidents and troubleshooting steps. • Escalate complex issues to technical teams. • Maintain professional and clear communication with customers.
What you’ll bring
• Bachelor's degree in CS, IT or related field. • 6 months to 1 year technical support experience. • Basic understanding of Linux, Networking, Network Security. • Strong communication and troubleshooting skills. • Work authorization for Pakistan.
About Contegris
Contegris focuses on building reliable products and delivering seamless user experiences through dedicated support.