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NBCUniversal
Techex Operations Analyst (IT Support)
Rome, Italy · On-site · Full time · Mid level
About the role
Provide high-quality IT support across NBCUniversal through multiple channels. Resolve issues efficiently with a focus on customer experience.
What you’ll do
• Provide hands-on IT support across multiple channels. • Deliver consistent, customer-focused support experience. • Take end-to-end ownership of incidents and requests. • Support meeting rooms and workplace technology. • Coordinate with internal teams and third-party vendors.
What you’ll bring
• 3+ years IT support experience in enterprise environment. • Strong experience with Windows, macOS, iOS devices. • Experience with Microsoft 365 and ServiceNow. • Knowledge of Active Directory, Azure AD, endpoint management. • Good networking fundamentals and troubleshooting skills.
Life at NBCUniversal
Inclusive culture with opportunities to serve communities and develop talent.
About NBCUniversal
NBCUniversal is a leading media and entertainment company creating and distributing world-class content globally.