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Frame Security
Technical Account Manager
Remote · United States · Full time · Mid level
About the role
Support prospects and customers across Latin America as a technical expert throughout the customer journey. Troubleshoot issues, lead workshops, and partner with teams to ensure customer success.
What you’ll do
• Troubleshoot live issues and lead technical workshops. • Design and support customer Proof of Value environments. • Partner with Sales, Customer Success, Product, and Engineering. • Create reusable documentation and playbooks for recurring challenges.
What you’ll bring
• 2–5 years in customer-facing technical role. • Fluent in English and Spanish. • Experience with enterprise IT environments and identity management. • Comfortable troubleshooting live with customers. • Collaborative, solutions-oriented attitude.
Life at Frame Security
Medical, dental, vision insurance, monthly connectivity reimbursement, unlimited PTO, 401(K) plan. Competitive salary and meaningful equity.
About Frame Security
Frame Security builds AI-native cybersecurity training platforms that adapt to an organization's unique risks and tech stack to defend against modern AI-driven threats.