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Cloudinary
Technical Customer Success Manager
Remote · USA · Mid level
About the role
Manage customer accounts to drive adoption and value of Cloudinary's image and video API platform. Provide technical solutions and support to ensure customer success and retention.
What you’ll do
• Manage high-volume portfolio of accounts. • Identify customer needs and guide to resolution. • Build solutions using Cloudinary APIs and SDKs. • Collaborate with Account Managers on opportunities. • Document engagements and outcomes clearly.
What you’ll bring
• Strong technical background with APIs and SDKs. • Experience as CSM, SE, or TAM in SaaS. • Understand Cloudinary products or ramp quickly. • Use AI to maximize operational efficiency. • Work authorization for USA.
Life at Cloudinary
100% sponsored medical, dental, vision plans for employees and family. Matching 401k, wellness policy, development stipend, catered lunches or food stipend.
About Cloudinary
Cloudinary is an image and video API platform serving over 10,000 companies worldwide, enabling rich visual media experiences on the web.