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Vonage
Technical Routing Analyst
Remote · Mexico · Mid level
About the role
Manage global SMS and voice routing quality and cost performance to ensure reliable and efficient communication delivery.
What you’ll do
• Monitor quality alerts via Zendesk and Tableau. • Provide 24x5 routing assurance coverage. • Perform proactive quality assurance on SMS and voice destinations. • Manage country-level routing and supplier performance. • Onboard and test new supplier connections.
What you’ll bring
• Understand SMS routing fundamentals and SMPP protocol. • Experience with carrier routing systems and monitoring tools. • Analytical mindset for root-cause resolution. • Comfortable with 24x5 operational environment and on-call duties. • Strong communication skills across time zones. • Work authorization for Mexico.
Life at Vonage
Medical and group life insurance, meal card, volunteer time off, and additional benefits.
About Vonage
Vonage is a global cloud communications leader providing APIs and SDKs for SMS, voice, and messaging to enterprises worldwide.