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acre security
Technical Support Engineer
Remote · Western United States · Full time · Mid level
About the role
Provide technical support for Acre's software platforms and partner integrations to customers in the Western US. Ensure high-quality customer experience through troubleshooting and technical expertise.
What you’ll do
• Learn and maintain knowledge of Acre’s software and integrations. • Provide technical support via phone and ticketing systems. • Troubleshoot software, networking, and system issues. • Participate in after-hours on-call rotation. • Maintain documentation and support records.
What you’ll bring
• Strong customer service and communication skills. • Excellent analytical and troubleshooting abilities. • Fluency in English. • Familiarity with Microsoft OS and networking fundamentals. • Work authorization for United States.
Life at acre security
Access professional development, training, competitive compensation, and benefits. Work with industry leaders in a disruptive security company.
About acre security
Acre Security develops innovative access control, visitor management, and intrusion software trusted by organizations in over 25 countries.