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Clipboard
Technical Support Engineer
Remote · APAC · Full time · Mid level
About the role
Act as primary escalation for technical issues, investigating and resolving platform problems. Protect platform reliability for healthcare workers and facilities.
What you’ll do
• Monitor escalation channels and support queue. • Investigate issues using Datadog, dashboards, SQL. • Handle live incidents end-to-end. • Implement fixes and test changes. • Perform root cause analysis and post-incident reviews.
What you’ll bring
• Comfortable with observability tools and SQL. • Produce thorough, evidence-based investigations. • Own problems from report to resolution. • Stay calm and structured during incidents. • Work authorization for APAC region.
Life at Clipboard
Remote-first team with 24/7 operations and a culture of ownership and high standards.
About Clipboard
Clipboard connects healthcare professionals with workplaces via an app-based marketplace, supporting financial stability and essential care across the U.S.