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NetDocuments
Technical Support Engineer
Remote · USA · Full time · Mid level
$55k–$65k / year
About the role
Provide technical support to customers using the NetDocuments platform primarily via web, email, and phone. Troubleshoot and resolve technical issues while managing support cases through resolution.
What you’ll do
• Become proficient in NetDocuments products. • Answer calls and manage support cases. • Troubleshoot and resolve customer issues. • Participate in software lifecycle and knowledge base. • Assist in optional after-hours on-call support.
What you’ll bring
• Associate or bachelor's degree in CS or IT or equivalent. • 2+ years relevant technical experience. • Experience with Windows, OSX, Office, iOS/Android. • Familiarity with Command Line, Registry, Active Directory. • Work authorization for USA.
Life at NetDocuments
90% healthcare premiums covered, HSA contribution, 401K match, flexible PTO, paid holidays, wellness contributions, LinkedIn Learning access.
About NetDocuments
NetDocuments provides intelligent document management technology for legal professionals, focusing on collaboration, security, and innovation in legal work.