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Plaid
Technical Support Engineer
Remote · UK · Mid level
About the role
Manage and resolve customer technical issues related to Plaid products. Collaborate with internal teams to ensure product functionality and customer satisfaction.
What you’ll do
• Interface with customers via Zendesk tickets. • Troubleshoot issues using internal tools and escalate as needed. • Work on projects to improve processes and tooling. • Respond to 10+ customer tickets daily meeting quality standards. • Collaborate with Engineering, Product, and GTM teams.
What you’ll bring
• 2+ years in customer-facing role. • 6+ months experience with REST APIs, SQL, CSS, HTML, and coding. • Knowledge of ticketing systems like Zendesk and data visualization tools. • Strong communication and customer service skills. • Work authorization for UK or remote work.
Life at Plaid
Plaid offers comprehensive benefits including medical, dental, vision, and 401(k). They value diversity and provide accommodations for candidates with disabilities.
About Plaid
Plaid builds tools that enable developers to connect financial accounts to apps, powering millions of users across the US, Canada, UK, and Europe.