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Salesforce
Technical Support Engineer
Tokyo, Japan · On-site · Full time · Mid level
About the role
Provide expert technical support for Service Cloud customers to solve challenges and ensure success. Maximize customer satisfaction through skilled troubleshooting and collaboration.
What you’ll do
• Establish and maintain technical expertise in product features. • Perform analysis, troubleshooting, and problem solving. • Manage customer expectations and experience. • Participate in training opportunities continuously. • Collaborate with global support and development teams.
What you’ll bring
• 3+ years engineering, programming, or technical support experience. • Fluent Japanese and English reading/writing required. • Strong analysis and debugging skills. • Experience prioritizing issues and escalation. • Knowledge of internet technologies and SQL.
Life at Salesforce
Benefits and resources support work-life balance and personal growth. AI tools accelerate impact and innovation.
About Salesforce
Salesforce is the leading AI CRM company focused on innovation and customer success through technology.