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Shore360
Technical Support Engineer
Remote · Philippines · Full time · Mid level
About the role
Provide application support by diagnosing and resolving software issues and responding to user inquiries. Collaborate with teams to maintain and improve application performance.
What you’ll do
• Diagnose and troubleshoot software application issues. • Respond to user inquiries via phone, email, or ticketing system. • Assist in testing and deployment of application hotfixes. • Ensure tickets are triaged and responded to within SLA. • Escalate tickets with appropriate detail to development teams.
What you’ll bring
• 3 years experience in Technical IT Ops or System Admin. • 3 years experience in Customer Service role. • Experience in SaaS application support. • Tertiary qualifications or equivalent experience. • Work authorization for Philippines.
Life at Shore360
Offers HMO coverage, 20 leave credits, social clubs, monthly events, and referral incentives. Provides statutory benefits including maternity and paternity leave.
About Shore360
Shore360 is an Australian-owned BPO firm in the Philippines providing customized staffing and administrative support for international companies.