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Vitel Wireless
Technical Support Representative
Lagos, Nigeria · On-site · Full time · Mid level
About the role
Provide technical support by investigating and resolving Tier 1 and Tier 2 issues affecting customers and company services. Manage technical tickets and escalate complex problems to appropriate teams.
What you’ll do
• Investigate and resolve Tier 1 and Tier 2 technical issues. • Troubleshoot SIM, network, voice, SMS, mobile data and connectivity issues. • Resolve billing discrepancies and activation failures. • Manage technical tickets from reporting to closure. • Escalate complex issues to technical teams or network providers.
What you’ll bring
• HND or Bachelor's degree in related field. • 2–4 years experience in technical or customer support. • Understanding of customer support principles. • Experience with CRM and ticket management tools. • Strong communication and problem-solving skills.