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Samsara
Technical Support Specialist
Remote · UK · Full time · Mid level
About the role
Provide technical assistance to customers via phone and email, resolving complex issues independently and collaboratively. Support Samsara's SaaS platform, hardware, and integrations with a focus on customer satisfaction.
What you’ll do
• Serve as initial technical contact for customer issues. • Troubleshoot advanced SaaS, hardware, and IoT problems. • Document resolutions and mentor junior agents. • Identify trends to improve products and support. • Communicate clearly with technical and non-technical stakeholders.
What you’ll bring
• Fluency in German. • Bachelor's degree or equivalent technical experience. • 3+ years in technical product support. • Knowledge of networking, cloud, and AI basics. • Work authorization for UK required.
Life at Samsara
Offers flexible remote work, professional development stipend, comprehensive health and parental leave plans. Supports career growth and a collaborative culture.
About Samsara
Samsara provides a Connected Operations Cloud platform using IoT data to improve physical operations in industries like agriculture, transportation, and manufacturing.