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Leidos
Temporary Contact Center Triage Consultant
Remote · United States · Temporary · Mid level
$35 / hour
About the role
Provide assistance, education, referrals, and expert consultation to military members and families via calls and chats. Manage crisis situations and ensure seamless service delivery in a 24/7 call center environment.
What you’ll do
• Respond to high-volume calls and chats. • Conduct assessments across EAP and work-life domains. • Provide referrals and expert consultation. • Manage crisis and high-risk cases. • Document interactions accurately in case management systems.
What you’ll bring
• Bachelor's in Social Work or related field. • 3 years experience in EAP or similar setting. • Strong crisis assessment and de-escalation skills. • U.S. citizenship and ability to obtain Public Trust Clearance. • Reliable high-speed wired internet and private workspace.
Life at Leidos
Leidos fosters a fast-paced, innovative culture focused on mission success and disruption of the status quo.
About Leidos
Leidos provides services supporting military members and families through the Military OneSource Program offering comprehensive support and resources.