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American Red Cross
Tier 1 Customer Service Agent
Remote · United States · Part time · Entry level
$16–$21.3 / year
About the role
Support the Training Services Team by delivering outstanding customer service in a remote role. Handle inbound calls and emails, resolve issues, and maintain accounts.
What you’ll do
• Answer inbound calls and email inquiries. • Perform account maintenance and troubleshooting. • Manage customer inquiries to resolution. • Achieve call and email production targets. • Comply with standard operating procedures and regulations.
What you’ll bring
• High school or equivalent education. • 1 year customer service or call center experience preferred. • Excellent customer service and problem-solving skills. • Effective verbal and written communication skills. • Work authorization for United States.
Life at American Red Cross
Competitive compensation and benefits including medical, dental, vision, PTO, holidays, 401K match, and paid family leave.
About American Red Cross
The American Red Cross is the world’s largest humanitarian network, dedicated to helping people and communities in need.