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ICANotes
Tier 1 Customer Support Agent
Remote · Argentina · Entry level
About the role
Provide technical and workflow support to customers using ICANotes behavioral health EHR solutions. Serve as a key contact between ICANotes and its customers, ensuring professional and efficient customer service.
What you’ll do
• Provide support via phone, chat, email, and ticketing systems. • Assist with technical, application, and workflow questions. • Troubleshoot and escalate issues as needed. • Document communications and resolutions accurately. • Maintain knowledge of product updates and procedures.
What you’ll bring
• Experience in customer or technical support. • Preferred 2+ years supporting U.S.-based customers. • Strong English communication skills. • Ability to work independently and in a remote team. • Reliable remote workspace and internet connectivity.
Life at ICANotes
ICANotes promotes continuous improvement, accountability, collaboration, and learning in a supportive culture.
About ICANotes
ICANotes provides behavioral health electronic health record (EHR) solutions to healthcare organizations across the United States.