Find your next role
Discover roles across ambitious teams
19,174 jobs
- More jobs
American Systems
Tier Help Desk Analyst, Overnight Monitoring
Remote · United States · Part time · Entry level
$20–$25 / hour
About the role
Provide first-level operational support for overnight monitoring in a federal environment. Monitor alerts, document incidents, and escalate critical issues.
What you’ll do
• Monitor NSOC, SIEM, and operational dashboards overnight. • Review alerts and perform first-level triage. • Create and update incident and service tickets. • Escalate critical alerts to senior personnel. • Support first-level help desk activities.
What you’ll bring
• Experience with IT service management or call center support. • Basic knowledge of Windows and IT troubleshooting. • Ability to monitor dashboards and escalate issues. • Strong communication and documentation skills. • Work authorization for United States.
Life at American Systems
Offers healthcare benefits, paid leave, retirement plans, insurance, and education assistance.