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Unio Digital
Tier III Service Desk Engineer
Remote · Full time · Senior level
About the role
Serve as escalation point resolving complex technical issues and lead client onboarding and projects. Provide direct end-user support and ensure top-quality user support in a collaborative environment.
What you’ll do
• Lead and support helpdesk for managed service clients. • Coordinate and manage client projects. • Provide technical assistance in person, phone, or electronically. • Train and support clients during onboarding. • Develop project plans for onboarding and standardization.
What you’ll bring
• 6+ years IT services and end-user support experience. • Prior managed service provider experience. • Client-oriented with high-quality service passion. • Proven IT project leadership. • IT degree and/or certifications (Cisco, A+, Network+, Microsoft).
Life at Unio Digital
Core values include dreaming big, client-driven results, owning progress, and doing it right even when unobserved.
About Unio Digital
Unió Digital is an Arizona-based MSP delivering Managed IT Services, Low Voltage Cabling, Access Control, Video Surveillance, and Intrusion Services.