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FEDlogic
Triage Specialist
Remote · United States · Full time · Mid level
$50k–$60k / year
About the role
Serve as first-line representative for consultation requests. Analyze intake, determine urgency, and route cases to experts.
What you’ll do
• Review incoming cases for completeness and clarity. • Identify urgent or time-sensitive situations. • Assign cases to correct expert team member. • Ensure compliance with documentation standards. • Maintain accurate notes and confidentiality.
What you’ll bring
• 3 years customer service or case management experience. • Strong analytical and documentation skills. • Experience in fast-paced service environment. • Proficiency with CRM systems like Salesforce. • Ability to handle confidential medical information.
Life at FEDlogic
Flexible remote work environment with paid time off and comprehensive benefits. Supportive and collaborative culture with 401(k) matching.
About FEDlogic
FEDlogic helps individuals and families navigate federal and state benefits, providing unbiased education and advocacy to improve well-being.