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The Sydney Call Centre
Work
Remote · United States · Full time · Entry level
About the role
Support federal, state, and commercial clients by handling inbound customer inquiries, troubleshooting, and sales. Provide excellent customer service and resolve issues efficiently.
What you’ll do
• Listen to customers and resolve issues. • Use systems to manage accounts. • Identify sales opportunities and upsell. • Explain products and processes. • Escalate dissatisfaction to management.
What you’ll bring
• Must be 18 years or older. • High school diploma or equivalent. • Excellent communication skills. • Basic Microsoft Office knowledge. • Authorized to work in the US.
Life at The Sydney Call Centre
Offers paid vacation, health benefits, life insurance, paid training, and a casual dress code. Focus on career growth and a supportive team environment.
About The Sydney Call Centre
MCI provides business process outsourcing, contact center services, and IT solutions to federal and commercial clients across multiple locations.