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Clipboard
Workforce Management, Real Time Analyst
Remote · APAC · Full time · Mid level
$12k–$26k / year
About the role
Serve as the central governance layer for live operations across multiple Lines of Business. Diagnose business impact and prescribe leadership actions to preserve SLA and customer experience.
What you’ll do
• Distill complex operational signals into clear narratives. • Analyze long-term business trends and financial efficiency. • Conduct forensic audits of agent behaviors. • Enact queue management playbooks across multiple LoBs. • Partner with WFM for planning and scheduling improvements.
What you’ll bring
• Exceptional communication skills for senior leadership. • Expert proficiency in Google Sheets, Metabase preferred. • Experience making high-judgment operational decisions. • Ownership of documenting best practices and playbooks. • Comfortable operating autonomously in 24/7 environment. • Familiarity with Amazon Connect, Zendesk, Assembled WFM preferred.
Life at Clipboard
Remote-first team of over 1,000 people with a mission to uplift communities. Profitable since 2022 and rapidly expanding.
About Clipboard
Clipboard connects healthcare professionals with workplaces via an app-based marketplace, supporting financial stability and essential care across the U.S.