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ComPsych
Workforce Manager
Remote · Canada · Full time · Mid level
$81.3k–$87.4k / year
About the role
Manage workforce forecasting and scheduling for a global 24/7 multi-channel contact center supporting remote clinical staff. Oversee schedule adherence, service levels, payroll, and configure Genesys Cloud platform.
What you’ll do
• Lead workforce forecasting and staffing planning. • Develop long-term workforce strategy. • Monitor real-time adherence and shrinkage. • Configure Genesys Cloud WFM/WEM and routing. • Oversee contact center payroll operations.
What you’ll bring
• Bachelor’s degree required. • 5+ years multi-channel contact center experience. • 3+ years supervisory or management experience. • 2+ years hands-on Genesys Cloud experience. • Work authorization for Canada.
Life at ComPsych
Full benefits package including statutory paid leave, health and social insurance, wellbeing programs, and Employee Assistance Programs.
About ComPsych
ComPsych is a global leader in organizational mental health and absence management, serving over 78,000 customers worldwide with technology and expertise.